Improving Business Agility and Performance Whilst Reducing Cost and Complexity

Following on from the huge success and industry leading reputation of the London edition of this Summit, IQPC is very pleased to present the new and unique Frankfurt edition.

With special focus on Germany, Austria and Switzerland regions and institutions, this Summit brings together CIOs, COOs, IT Directors, Vice Presidents, Heads and expert practitioners of BPM, Lean, Six Sigma and Process Excellence to share their experiences, knowledge and perspectives on key challenges facing all senior executives charged with leading BPE Programmes. This Summit showcases fresh and innovative industry stories and addresses the future evolution and applications of Process Excellence for both short-term tactical cost cutting and long-term strategic business excellence.

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Leading lights and visionaries in European financial services will share best practices, benchmarking, stories from the front line, and innovation including:

Deutche Dirk Kronshage
Director
‘Leveraging BPM To Drive A Paradigm Shift In Client Experience At Deutsche Bank’


BNP Lionel Loiseau
Head of BPM Competency Centre
‘Innovation And Agility: Implementing BPM Across The Enterprise’


Icici Devender Maggo
Head of Operations, Germany
‘Successful Business Process Excellence And Strategic Operations At ICICI Bank: Leadership And Value Creation’


Sparksee Niels Muenzner
Chief Process Officer
‘Making A Difference: Optimising Process To Increase Customer Focus and Deliver ROI’


UniCredit Fabrizio Majorana
Chief Quality Officer
‘Creating And Implementing A Quality Initiative In A Large Financial Institution For Increased Performance, Efficiency And Value’

Critical issues to be covered in depth include:

  • Matching the needs of the customer with the voice of the business to drive growth
  • Leveraging Business Excellence to create a more sustainable and innovative business model
  • Optimising customer processes through continuous improvement
  • Leveraging BPM for end to end process excellence
  • Increasing business agility in a competitive market using BPM and Process Excellence

Testimonials

An opportunity to see a divergent number of current BPE thinking and approaches; providing & triggering many useful elements which can be translated & used back in the office.
Barclays
Excellent forum-good set of varied and interesting speakers. Also good networking opportunities.
UBS
Very professional and useful.
Kleinwort Benson
Very good opportunity to take stock & understand with like minded people.
Deutsche Bank
Media Partner
MediaPartners

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