Due to unforeseen circumstances, we regret to announce Business Process Excellence in Financial Services Frankfurt Summit will not take place as planned on 8-9 February 2011. We would like to thank you, our speakers and all those involved in supporting the event.

If you have any questions, we’d be happy to answer them – please contact us on:
Freephone: 0800 652 2363 or +44 (0)20 7368 9300

Email: enquire@iqpc.co.uk

Please see the following related events www.sixsigmaiq.com/events.cfm

Improving Business Agility and Performance Whilst Reducing Cost and Complexity

Following on from the huge success and industry leading reputation of the London edition of this Summit, IQPC is very pleased to present the new and unique Frankfurt edition of Business Process Excellence in Financial Services.

With special focus on European companies and institutions, this Summit brings together CIOs, COOs, IT Directors, Vice Presidents, Heads and expert practitioners of BPM, Lean, Six Sigma and Process Excellence to share their experiences, knowledge and perspectives on key challenges facing all senior executives charged with leading BPE Programmes. This Summit showcases fresh and innovative industry stories and addresses the future evolution and applications of Process Excellence for both short-term tactical cost cutting and long-term strategic business excellence.

Learn More

Leading lights and visionaries in European financial services will share best practices, benchmarking, stories from the front line, and innovation including:

Deutche Dirk Kronshage
Director
‘Leveraging BPM To Drive A Paradigm Shift In Client Experience At Deutsche Bank’


BNP Lionel Loiseau
Head of BPM Competency Centre
‘Innovation And Agility: Implementing BPM Across The Enterprise’


Icici Devender Maggo
Head of Operations, Germany
‘Successful Business Process Excellence And Strategic Operations At ICICI Bank: Leadership And Value Creation’


Sparksee Niels Muenzner
Chief Process Officer
‘Making A Difference: Optimising Process To Increase Customer Focus and Deliver ROI’


UniCredit Fabrizio Majorana
Chief Quality Officer
‘Creating And Implementing A Quality Initiative In A Large Financial Institution For Increased Performance, Efficiency And Value’

podcasts_sm Podcasts


pieter

Enterprise Architecture for Profit and Success

Pieter Jongstra, Enterprise Architect at SNS Bank, joins Six Sigma IQ to discuss Business Process Management (BPM) and Enterprise Architecture (EA) for Agility and Profit. First he outlines how SNS Bank adapted its approach to systems and service design in the mind of BPM, EA and the customer. He gives some case study examples of how EA is used to support business needs for on-demand service provision and as a support tool for sourcing decisions and creating organisational agility. Pieter offers his projections on how EA will develop within SNS Bank over the coming years, setting out the goals ahead. Finally, he shares what he has found the biggest challenge and biggest learning point as a change leader.

If you want to hear more on this topic Pieter will address the attendees of the Business Process Excellence in Financial Services Summit in Frankfurt; BPM And Enterprise Architecture For Agility And Profit: Friends Or Enemies?

Critical issues to be covered in depth include:

  • Matching the needs of the customer with the voice of the business to drive growth
  • Leveraging Business Excellence to create a more sustainable and innovative business model
  • Optimising customer processes through continuous improvement
  • Leveraging BPM for end to end process excellence
  • Increasing business agility in a competitive market using BPM and Process Excellence

Testimonials

An opportunity to see a divergent number of current BPE thinking and approaches; providing & triggering many useful elements which can be translated & used back in the office.
Barclays
Excellent forum-good set of varied and interesting speakers. Also good networking opportunities.
UBS
Very professional and useful.
Kleinwort Benson
Very good opportunity to take stock & understand with like minded people.
Deutsche Bank
Sponsor Media Partner
Pega MediaPartners

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